Shop-Bedingungen

LOVIRA.EU ONLINE STORE REGULATIONS

§ 1. DEFINITIONS

Terms used in the Regulations have the following meanings:
1. Company/Seller – Bridge Solutions Hub S.A. with its registered office in Warsaw, ul. Zygmunta Vogla 2A, 02-963 Warsaw, entered into the register of entrepreneurs maintained by the District Court in Warsaw, XIII Commercial Division of the National Court Register, under KRS number: 0000887045, REGON: 142524552, NIP: 522 2967030, share capital of PLN 1596529.00.
2. Cookies – small text information sent by the website and stored on the Client's side (usually on the computer's hard drive) when concluding contracts via the Online Store operated by the Company at www.lovira.eu
3. Business Days - means weekdays from Monday to Friday, excluding public holidays.
4. External Supplier – a company or companies that own or possess Products which the Company sells and which are not currently in the Company's warehouse.
5. Purchase Form – an electronic form available for completion on www.lovira.eu when concluding contracts via www.lovira.eu, in which the Client provides data necessary for the conclusion and performance of the contract, with the reservation that:
a) for Clients who are consumers, the Purchase Form must contain at least the following data: e-mail address, first and last name, residential/delivery address (street and house or/and apartment number, postal code and city, country, contact phone number);
b) if the Client is not a consumer, the Purchase Form must contain at least the following data: e-mail address, Client's first and last name or company name, registered office/delivery address (street and house or/and apartment number, postal code and city, country, contact phone number), NIP number;
6. Civil Code – the Act of April 23, 1964, Civil Code (Journal of Laws of 2022, item 1360 as amended);
7. Consumer – a natural person concluding a contract and ordering a product for purposes not directly related to their business or professional activity within the meaning of Article 221 of the Civil Code;
8. Account – an individual Client profile, identified by a username (login) and password, constituting a collection of resources and Client data in the Company's IT system, containing in particular Client data regarding placed Orders.
9. Client – a natural person with full legal capacity or an Entrepreneur, interested in purchasing a Product from the Company via the Store;
10. Product Delivery Entity – a courier company to which the Company has entrusted the delivery of the shipment to the Client;
11. Product – parts, accessories, and materials intended for cars, including consumables available in the Online Store;
12. Entrepreneur – natural persons, legal persons, organizational units without legal personality conducting business activities, and other entities having a REGON number, interested in purchasing a Product from the Company via the Store;
13. Regulations – these Regulations;
14. Online Store – an internet service enabling Clients to place Orders for Products, available at www.lovira.eu
15. Force Majeure – an external, unexpected, unavoidable event beyond the control of the parties (e.g., weather catastrophes, riots);
16. Order – a declaration of the Client's will aimed directly at placing an order for the purchase of a Product, specifying in particular the type and quantity of Products.

§ 2. GENERAL PROVISIONS

1. The Regulations define the rules for Clients using the Online Store www.lovira.eu available at: www.lovira.eu to order Products, and in particular:
a) conditions and rules for Clients placing Orders via the Online Store www.lovira.eu
b) conditions and scope of placing an Order;
c) complaint procedure.
2. The Regulations are available on the website www.lovira.eu. The Client can familiarise themselves with its content on the indicated website and can also download the file containing the Regulations to store and reproduce it at any time.
3. The Online Store named www.lovira.eu is operated by the Company.
4. Store address and contact details:
a) Email: info@lovira.eu
b) Correspondence address: ul. Zygmunta Vogla 2A, 02-963 Warsaw.
5. The Client is obliged to use the Store and its functionalities in accordance with the law, the provisions of these Regulations, and good practice. It is forbidden to use the Store in a way that may infringe the personal rights of other persons, or to post or disseminate through the Store vulgar, untrue, or content that may infringe personal rights, law, or any other legitimate interest of the Company or third parties. In case of changes to their personal or contact data, the Client is obliged to correct or update them. The Client is obliged to exercise due diligence when using the Store.
6. The Client may use electronic services provided by the Company in the form of setting up an Account. Account registration takes place by completing the registration form, accepting at least these Regulations and the Privacy Policy. In the registration form, the Client must provide: an email address and an individual password.
7. The Account management service is provided by the Company free of charge. The Client may delete the Account at any time by submitting a request to the Company:
a) in writing to: Bridge Solutions Hub S.A. with its registered office in Warsaw, ul. Zygmunta Vogla 2A, 02-963 Warsaw or
b) electronically to: info@lovira.eu

§ 3. PLACING AN ORDER

1. Purchasing a Product requires the Client to provide at least the data specified in the Order Form.
2. Placing an Order and concluding a contract takes place by performing the following actions:
a) filling in the Order Form;
b) indicating the Product delivery method;
c) acceptance of these Regulations by the Client;
d) selecting the payment method and making payment by the Client;
After placing and paying for the Order, the Company immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing takes place by the Company sending the Client an appropriate e-mail message to the e-mail address provided by the Client in the Order Form, which contains at least the Company's declaration of receipt of the Order and its acceptance for processing, and confirmation of the conclusion of the contract. At the moment the Client receives the above e-mail message, a sales contract is concluded between the Client and the Company.
3. After receiving payment, the Company immediately sends the ordered Product via the Product Delivery Entity selected by the Client when placing the order to the address indicated in the Order Form. The ordered Product is dispatched within 7 Business Days from the crediting of the amount due for the Product to the Company's account. The Company reserves that in exceptional cases, the order fulfillment time may be extended to 10 Business Days. If the planned delivery date changes further (is extended), the Company will inform the Client about this circumstance by contacting them at the e-mail address, phone number, or correspondence address provided by them.
4. In the case of an Order placed via the Store, the Client may provide different address details than those provided during registration and Account setup.
5. Deliveries are made within the territory of the Republic of Poland, in accordance with the service conditions applicable to the Product Delivery Entity. In the case of Orders delivered via courier company, if the Client or a person authorized by them is absent at the specified delivery address, the courier company will attempt redelivery of the Product. In case of repeated absence of the Client or a person authorized by them at the specified address, the Product will be returned to the Company. In such a situation, the order may be resent to the Client after agreeing on the details with the Company. The cost of reshipping the Product is borne by the Client. If several Products are purchased within one Order, the ordered Products may be sent to the Client in more than one shipment. In such a situation, the Client does not incur additional delivery costs.
6. In case of doubts as to the correctness of the Client's data, including the delivery address, necessary for delivery, the Company may contact the Client via e-mail or phone to verify these data.
7. The Company does not fulfill Orders that have been filled out incorrectly or for which there is a justified suspicion that false or fictitious data have been provided. In such a case, the Company, by canceling the Order, will immediately notify the Client thereof at the e-mail address or phone number provided in the Order Form.
8. Payment for the Product is made by bank transfer to the Company's bank account, the details of which will be provided after correctly filling out the Order Form and accepting the Regulations, or via the BLIK application.
9. The recording and provision to the Client of the content of the concluded sales contract takes place by:
a) the Company making available and the Client accepting these Regulations on the Online Store website, and;
b) sending the Client an e-mail message referred to in § 3 section 2 of the Regulations. The content of the sales contract is additionally recorded and secured in the Company's IT system.

§ 4. PRODUCT PRICE

1. All prices stated on the Store's Website are expressed in Polish zlotys and include VAT. The prices of Products presented on the Store's website do not include the costs of delivering the Products by the Product Delivery Entity. The total value of the order includes the Product price and its delivery costs.
2. The proof of purchase is a VAT invoice issued by the Store and attached to the Order sent to the Client. All financial transaction costs are borne by the Client.
3. Product delivery costs depend on the size of the order and are determined by the Company in the price list available on the Online Store's website during the Order process.
4. The price list and information on the website www.lovira.eu do not constitute a commercial offer within the meaning of the Civil Code, but merely reflect the Products sold by the Company, therefore, we do not guarantee full availability of Products. By placing an order using the mechanisms available on the store's website, the Client makes an offer to purchase a specific item under the conditions specified in the Item description. The moment of concluding the sales contract occurs upon the Client's written confirmation of receipt of the goods.
5. The Company is obliged to deliver the Product in accordance with the concluded contract. Therefore, the Client should check the conformity of the delivered Product with the contract, and if any irregularities are found, contact the Company immediately to determine further steps.
6. In the case of courier shipments, before collecting the Product, it should be checked for damage during transport. If the Product is damaged, the shipment should not be accepted. In such a case, the Client is obliged to contact the Company as soon as possible to clarify the matter.
7. In the event of receiving a shipment and the Client discovering a shortage or damage to the shipment that could not be noticed externally at the time of receipt, including, among others:
a) mechanical damage to the contents of the shipment,
b) incompleteness of the shipment,
c) non-conformity of the shipment's contents with the Order.
The Client is obliged to contact the Seller as soon as possible to clarify the matter and initiate the complaint procedure.

§ 5. COMPLAINT PROCEDURE

1. The Client has the right to file a complaint regarding a Product included in the Order.
2. The Company is liable to the Client if the sold Product has a defect within the meaning of Article 556¹ of the Civil Code. The scope and conditions of the Company's liability for Product defects are determined by the relevant, generally applicable laws, in particular in the Civil Code (including Articles 556-576 of the Civil Code).
3. In accordance with Article 558 § 1 of the Civil Code, the Company's liability under warranty for the Product to a Client who is not a Consumer is excluded.
4. The Client makes a complaint by sending a complaint notification regarding the given Product. To speed up the processing of the complaint, it is advisable to provide the following in the complaint: Client's data (first and last name or company name), date of notification, invoice number, name and quantity of the complained Product, description and type of defect, Client's request, contact details (phone or e-mail address).
5. Complaints should be directed to:
a) in writing to: Bridge Solutions Hub S.A. with its registered office in Warsaw, ul. Zygmunta Vogla 2A, 02-963 Warsaw - with the annotation "Reklamacja" (Complaint) on the envelope or
b) electronically to: info@lovira.eu.
6. The Company will respond to the Client's complaint without undue delay, no later than within 14 calendar days from the date of its receipt by the Company. If the Client, being a consumer, exercising their rights under the warranty, requested a replacement of the item or removal of the defect, or submitted a statement of price reduction, specifying the amount by which the price is to be reduced, and the Company did not respond to this request within 14 calendar days, it is deemed that the request was considered justified. All information regarding the complaint procedure will be provided by the Company to the Client using the address and contact details provided by the Client in the complaint notification.
7. The rights of a Client who is a Consumer are regulated by the provisions of the Act of May 30, 2014, on consumer rights (Journal of Laws of 2020, item 287) and the relevant provisions of the Civil Code.
8. If the Product has a defect, the Client, being a Consumer, may:
a) submit a statement of price reduction or withdrawal from the sales contract, unless the Company immediately and without undue inconvenience to the Client exchanges the defective Product for one free of defects or removes the defect. This limitation does not apply if the Product has already been exchanged or repaired by the Company or the Company has failed to fulfill its obligation to exchange the Product for one free of defects or remove defects. The Client may, instead of the defect removal proposed by the Company, demand an exchange of the Product for one free of defects or, instead of an exchange, demand removal of the defect, unless bringing the item into conformity with the contract in the manner chosen by the Client is impossible or would require excessive costs compared to the method proposed by the Company. When assessing the excessiveness of costs, the value of the Product free of defects, the type and significance of the defect found, and the inconvenience that another method of satisfaction would cause the Client are taken into account.
b) demand the exchange of the defective Product for one free of defects or the removal of the defect. The Company is obliged to exchange the defective Product for one free of defects or remove the defect within a reasonable time without undue inconvenience to the Client. The Company may refuse to satisfy the Client's request if bringing the defective Product into conformity with the sales contract in the manner chosen by the Client is impossible or would entail excessive costs compared to the other possible method of bringing it into conformity with the sales contract. The costs of repair or replacement are borne by the Company.

§ 6. RULES FOR USING OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT

1. Detailed information regarding the possibility for a Client who is a consumer to use out-of-court methods of complaint resolution and claim pursuit, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php http://www.uokik.gov.pl/wazne_adresy.php.
2. A Client who is a consumer has the following exemplary possibilities to use out-of-court methods of complaint resolution and claim pursuit:
a) The Client is entitled to apply to a permanent consumer arbitration court, referred to in Article 37 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws of 2020, item 1706 as amended), for a resolution of a dispute arising from a concluded sales contract. The regulations on the organization and operation of permanent consumer arbitration courts are specified by the Regulation of the Minister of Justice on defining the regulations on the organization and operation of permanent arbitration courts at provincial inspectors of trade inspection of July 6, 2017 (Journal of Laws of 2017, item 1356)
b) The Client is entitled to apply to the provincial inspector of Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws of 2020, item 1706 as amended), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Client and the Company. Information on the rules and procedure for mediation conducted by the provincial inspector of Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of Trade Inspection.
c) The Client can also obtain free assistance in resolving a dispute between the Client and the Seller by using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Federation of Consumers, Polish Consumers Association).
3. In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes), the Company, as an entrepreneur based in the Union concluding online sales contracts or service contracts, provides an electronic link to the ODR (Online Dispute Resolution) platform enabling out-of-court dispute resolution: https://ec.europa.eu/consumers/odr. The Company's e-mail address: info@lovira.eu.

§ 7. WITHDRAWAL FROM THE CONTRACT

1. A Customer who is a Consumer, who has concluded a distance contract or an off-premises contract, may withdraw from it within 14 days without giving any reason and without incurring costs, except for the costs specified in paragraph 7 below.
2. The period for withdrawal from the sales contract begins for a sales contract in the performance of which the Company issues the Product – from the Consumer taking possession of the Product or a third party indicated by them other than the Product Delivery Entity, and in the case where the sales contract covers many Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part, for other contracts – from the date of their conclusion;
3. To effectively withdraw from the sales contract, it is sufficient to send a statement of withdrawal from the sales contract to the Company before the expiry of the aforementioned period. The Consumer may, but is not obliged to, use the model withdrawal form included in Annex 2 to the Act of May 30, 2014, on consumer rights. The Consumer may use the model form, but this is not mandatory.
4. The statement of withdrawal from the contract, signed by the Customer, may be sent by post to the Company's address: Bridge Solutions Hub S.A. with its registered office in Warsaw, ul. Zygmunta Vogla 2A, 02-963 Warsaw or by electronic means to the address info@lovira.eu or may also be submitted in person at the Company's registered office.
5. In the event of withdrawal from the Sales Agreement, the agreement is considered not concluded to the extent covered by the statement of withdrawal.
6. In the event of sending a statement of withdrawal from the sales contract, the Company immediately confirms the execution of the instruction to the Customer.
7. The Customer bears the direct costs of returning the Product in the event of exercising the right of withdrawal from the sales contract, in the following situations:
a) If the Consumer chose a method of Product delivery other than the cheapest ordinary delivery method available in the Online Store, the Company is not obliged to reimburse the Consumer for the additional costs incurred by them.
b) In the case of a Product being a service, the performance of which – at the express request of the Consumer – began before the expiry of the withdrawal period, the Consumer who exercises the right of withdrawal after submitting such a request, is obliged to pay for the services performed until the moment of withdrawal from the contract. The amount of payment is calculated proportionally to the scope of the service performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the market value of the service performed is the basis for calculating this amount.
8. The Company shall immediately, but no later than fourteen (14) days from the day on which it received the Buyer's statement of withdrawal from the sales contract, refund all payments made by the Consumer, including for the delivery of the Product (subject to paragraph 7 above). The Company may withhold the refund of payments until it receives the Product back or the Consumer provides proof of its return, whichever occurs first.
9. The Company shall refund payments to the Buyer using the same payment methods that were used by the Consumer, unless the Consumer has agreed to a different method of payment refund, which, however, will not involve any additional fees for the Consumer, e.g., to the bank account number provided by the Consumer in the withdrawal form.
10. The Consumer is liable for any diminished value of the Product resulting from the handling of the Product other than what is necessary to establish the nature, characteristics and functioning of the Product.
11. The Company does not accept shipments returned "cash on delivery".
12. The Company informs that, in accordance with Article 38 of the Act of May 30, 2014, on consumer rights, the right to withdraw from a distance contract is not available to the Consumer, among others, in the case of concluding contracts:
a) where the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy their individualized needs;
b) where the subject of the service are items which, after delivery, due to their nature, become inseparably connected with other items.

§ 8. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

1. The Customer is obliged:
a) to use the Online Store www.lovira.eu in accordance with legal provisions, the provisions of the Regulations and good practices;
b) to provide true personal data in the Order Form;
c) not to use the Online Store for the purpose of making false orders or providing personal data of other persons as their own data or any other conduct contrary to good practices.
2. The Customer declares that all information provided by them in any form during the use of the Online Store and during the handling of the Order and any complaint process is true and consistent with their best knowledge.
3. The Company has the right to temporarily suspend the submission of Orders in the Online Store for the duration of technical maintenance and modernization works of the service.
4. The Company has the right to withdraw from the execution of the Order at any time, and in particular in the event of the Customer violating the Regulations, the Customer providing incorrect personal data, company data, or data related to making payments. Regardless of the above, the Company is entitled to take appropriate action if it ascertains a violation by the Customer of generally applicable legal provisions.

§ 9. DISPUTE RESOLUTION

1. In the event of a dispute arising in connection with the performance of the contract, the Parties will strive for an amicable settlement of the dispute.
2. Other out-of-court dispute resolution methods are specified in § 7 sec. 3 of these Regulations.
3. Any disputes arising between the Customer and the Company shall be subject to the courts competent in accordance with the provisions of the Code of Civil Procedure.

§ 10. NEWSLETTER

1. The Customer may consent to receive the Newsletter provided by the Company. The Newsletter is sent only to Customers who have subscribed to the Newsletter by checking the appropriate box in the registration form or Order Form and have consented to receive commercial information to the provided e-mail address (e-mail address) within the meaning of the Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2020, item 344 as amended).
2. As part of the Newsletter service, information in the form of an electronic letter (e-mail) is sent via e-mail to the e-mail address (e-mail address) provided by the Customer. The Newsletter contains, in particular, information about the product offer, current promotions, and other information about products offered by the Store. The Newsletter is sent free of charge.
3. The Customer may, at any time, without giving any reason and without incurring costs, change the indicated e-mail address (e-mail address) to which the Newsletter is sent or unsubscribe from the Newsletter by clicking on the Newsletter link located in the footer of each Newsletter, entering their e-mail address (e-mail address) in the appropriate field, and then selecting the "Unsubscribe" button.

§ 11. AMENDMENT OF THE REGULATIONS

1. The Company reserves the right to make changes to these Regulations, including to reflect changes in legal provisions, changes in the functions offered through the Store, the introduction of new services in the Store, better safeguarding the interests of Customers, clarifying issues raising Customer doubts, organizational changes on the part of the Company, or the inability of the Company to continue providing services under current conditions.
2. Changes to the provisions of the Regulations cannot lead to the Customer losing acquired rights, if they were acquired in accordance with the law.
3. All Orders accepted by the Company for execution before the date of amendment of the Regulations are executed based on the Regulations that were in force on the day the Customer placed the Order, unless the provisions of the new version of the Regulations are more favorable to Customers.
4. The Company shall notify Customers of the amendment to the Regulations by sending appropriate information to the e-mail addresses provided by them during account registration at least 14 days before the planned changes come into effect. The Company shall also place information about the amendment to the Regulations on the Online Store's website at least 14 days before the planned changes come into effect.
5. If the Customer does not accept the new content of the Regulations, they should notify the Company within 14 days from the date of receiving information about the amendment to the Regulations. Lack of objection within 14 days from the date of notification will be considered, in case of doubt, as acceptance of the new version of the Regulations.
6. A change in the form and nature of operating the Store, in particular a change in the graphical layout of the Store, the addition of new functionalities, photos, does not constitute an amendment to these Regulations, provided that these changes are not contrary to the provisions of these Regulations.

§ 12. FINAL PROVISIONS

1. The Store is owned by the Company. All trademarks, service marks and names provided on the Website are the property of the Company or the Company's right to use them results from separate agreements with authorized entities. The text and graphic materials and IT solutions contained on the website www.lovira.eu are legally protected, in particular by the provisions of the Act of February 4, 1994, on copyright and related rights.
2. The Store, as well as its individual elements, may not be modified, copied, disseminated, or published for commercial purposes, unless the Company gives prior written consent.
3. Users of the Website and Customers do not have the right, without the prior express consent of the Company, to use materials and works posted on the Website, under pain of full liability for damages to the Seller and to the authors of individual works.
4. By starting to use the Website, the user bears full responsibility for behavior that violates the law and for any damages resulting from such behavior, also towards third parties.
5. The minimum hardware requirements enabling the Customer to use the Online Store are as follows: installed Mozilla Firefox browser version 83 or newer, or Google Chrome browser version 87 or newer with JavaScript enabled. During the use of the Online Store, Cookies are installed in the Customer's ICT system. A condition for using the services provided electronically by the Company is to enable the installation of Cookies.
6. In matters not regulated in the Regulations, the provisions of the Civil Code and the Consumer Rights Act shall apply.
7. The Regulations come into force on December 01, 2025.